- why ?
- cloth diapers
- diaper inserts
- change mats
Type a description for this product here...
I had an issue with a snap falling off one of our many lil'helper diapers after a year and a half of use - I contacted customer service to see if I could buy replacement snaps. You can't - but they offered to replace the cover instead even though I was well out of the warranty period. Erin on 8th Nov 2019
replacement for a diaper shell, i liked the colors they sent to replace them =) Tanya on 14th Mar 2019
a replacement as some of my shells had PUL issues, i can still use the old shells for bathing suits but it was great to have it replaced as we love our cloth. Unknown on 16th Feb 2019
a couple of my shells had defects and lil helper replaced them quickly. I can still use the defective shells as bathing suits! Unknown on 16th Feb 2019
I was having a few of my elastics start to relax and was wondering why. The diapers were over a year old, so I wasn't looking for replacements, I was just looking for some insight to hopefully prevent any more diapers from relaxing. Well the delight team was just that...a pure delight. Seriously can't rave about this customer service enough, they replaced two of my covers (which was not necessary at all). We also went over my wash routine to make sure everything was all good.
I love this company and all of their products (diapers, overnight inserts, boosters, wet bags - large and small, wet/dry bags, change mats, breast pads, stay dry liners and flushable liners) and can not recommend them enough. Lilhelper makes everything so easy and user friendly. I am so glad I chose to cloth diaper and I am even more glad that I found a review on a random blog and decided to give lilhelper a chance. You won't be disappointed! Amanda on 8th Feb 2019
Got the cover with no inserts due to an issue with one of my diapers delaminating. The customer service was superb in getting me a new diaper to replace it. I love these diapers and this company and recommend them to anyone who is cloth diapering. Karen on 31st Jan 2019
My one cover started to have PUL issues, so I messaged Lil Helper. The fabric looked like it was wrinkling and stretching oddly. They immediately apologized and said it was a fabric issue and sent me a replacement cover! No stress, no hassle, nothing but love from a lovely company <3 Charlene on 17th Sep 2018
I honestly hadn't even planned on using cloth diapers. I actually don't even know anyone who has used them but one day I came across lil helpers while reading up on baby stuff and I thought well why not try them. I've made several orders now and I have 3 change pads. The small one is awesome for the diaper bag. The diapers themselves are super easy and I use the bamboo flushable liners and it makes it as easy as a disposable only it is much better for the environment, babies bum and your wallet in the long run! I really recommend trying them. It might seem daunting at first but give them a try it's super easy. I got my husband using them now! Erin on 5th Sep 2018
I did a lot of research during my 9 months of pregnancy on cloth diapers. For those of you who cloth diaper you know how many styles and brands they have on the market, which doesn't make it easy for a new mom who's deciding to cloth diaper. A lovely lady at Diaper-eez had mentioned Lil Helper to me, when she said they were based here in Toronto I couldn't help but to check them out as I love supporting locally. What really drew me to them was the simplicity of the diapers, I wanted something simple yet functional. Most advise from parents who cloth diaper is to try more than one brand and see what suits you and baby most. I went ahead and took my chance and placed a big order with Lil Helper and I don't regret it one bit. I am content with the functionality, the fit and the ease. For those who comment on their customer service being excellent, they aren't lying, they are truly excellent. What makes me even more happy about using Lil Helper is how happy my little one is wearing them, which makes me a happy mom. Followmichu on 8th Jun 2018
We ordered one diaper through the trial offer deal and have since increased our lil helper stash to 26 diapers. No leaks, easy to wash and the snaps let us custom fit them to our little guy! One minor issue with the first cover we received but customer service was great and sent us a replacement cover. Would definitely recommend! Unknown on 4th Jun 2018
I met Mohammed at the baby show in 2016. I purchased a starter kit and then another kit half a year into motherhood. It took a week to get used to using them, I had my mom telling me I didn't want to get into cloth diapers, man was her mind blown when she saw that with Lil Helpers there is no soaking needed, no hot water sanitizing, no difficulty, nothing! My baby girl loves the charcoal the most, I have seen her grow in these beautiful (literally gorgeous) cloth diapers and I'm happy because I'm not polluting the environment and saving money (I'm on well water, not municipal) not buying diapers.
Literally, the cloth diaper process, at least with Lil Helper cloth diapers, are addictive.
ALSO, not knowing I wasn't to use zinc on the liners, couldn't get the zinc out. I rang Lil Helpers and Mohammed helped me twice to fix my issue. The customer service is INCREDIBLE.
A fantastic display of Canadian engineering (funny sounding when we're talking about diapers), but seriously, excellent product.
Thank you Lil Helpers!
Orton, Ontario Jana Burns on 30th May 2018
I had an issue with a diaper cover I had recently purchased. The material seemed to be different then the others and always come out of the wash all stuck together. I contacted lil helper just to ask them about it, not expecting a solution really. Immediately they wrote me back to tell me they would be happy to send me a replacement cover. And they did!
It was quick, easy and painless. I'm always floored by their excellent customer service as it is so hard these days to find a company that cares about their 'small time' customers.
I continue to tell everyone about lil helpers and always suggest them when I hear someone is shopping for diapers.
Plus my baby looks great with diaper booty ;) Sarah Widdis on 25th Apr 2018
I love the fit and feel of Lil helper cloth diapers. They are stretchy and soft around the elastics, which is great on my newborns sensitive skin. I am able to get a good fit by folding down the front, and like the overlapping snaps to get the diaper small around the waist. They wash easily and dry fast too! Unknown on 23rd Apr 2018
A couple of our covers had a wee issue with the PUL, and Lil Helpers were super quick and amazing to help us get them replaced and assured me that they'll look into the issue for future. With this company, I actually believe them because their service is always top-notch. I happily recommend them to everyone. Leah Frampton on 31st Jan 2018
I recently had an issue where the back inside snap came off one of the diaper covers. I emailed customer service when I noticed, in the evening on a Saturday night I believe and was surprised to receive a reply that night. They were so quick to offer a free replacement cover (without even wanting the other one back) and sent it out the following Monday. A few days later I received the replacement. It's one of the new larger sized ones which was also a perfect way for me to try out and see the difference in fit.(which I love) Again I'm blown away by the amazing customer service I've received from Lil Helpers. I see more of the new covers being purchased in the future! Thanks again! Kristal Brechin on 20th Nov 2017
Am an exclusive Lil Helper user since my little one grew out of his newborn diapers. Have had great luck with the charcoal liners and shells. The bamboo seems to leak through and bother my boy's bum while the charcoal seems to wick moisture away, and he barely notices he's wet unless it's a big one. The cotton lined shells and the non-PUL shells also seem to be more leaky than the charcoal and soft-lined shells, which work great and can often be re-used with just a liner replacement. I find myself reaching almost exclusively for the charcoal lined shells and charcoal liners and overnight inserts.
I contacted customer service with one (cotton) shell that had ripped at the inside button, and sent along a photo. They were quick and helpful, and replaced the shell free of charge with no questions asked. Great customer service, quick to replace, and the new shell is great! Glad to have a great Canadian company that makes such a great product. Tracy on 25th Jan 2017
The fact that lil helper offers to exchange damaged covers free of charge is an extra reason why I'm sticking to this company -solely- for cloth diapering.
Love them! Lyssa Chabot on 13th Jan 2017
We love our lilhelpers and when our beautiful green shell had threads coming out we messaged customer service to ask what could be done. A new shell was sent out asap! Our replacement shell is perfect, soft and cost us nothing!
lilhelpers is always going above and beyond and stands by their products, thank you for not only your products but amazing customer service! Tasha on 23rd Mar 2016
Being a recent diaper convert, I am kicking myself for not using cloth diapers with my first two children! Lil Helper diapers are sooo easy to use and super convenient. They are easy to put on, adjustable and have easy maintenance! Not only do they carry quality products, they have the absolute best customer service (friendly, helpful and FAST)! I am recommending these diapers and this company to everyone I know!!!
Thank you, Lil Helper, for helping me to make a healthier choice for my wee babe and the earth!
Sincerely, Mandy Dodd Mandy Dodd on 5th Oct 2015
I had a slight issue with the fit of my bamboo diaper folding under at the top. I emailed Lilhelper and they put a replacement cover in the mail the same day. They truly stand behind their products.
Robyn Kouwenberg on 1st Jun 2015