- why ?
- cloth diapers
- diaper inserts
- change mats
Type a description for this product here...
I recently had an issue where the back inside snap came off one of the diaper covers. I emailed customer service when I noticed, in the evening on a Saturday night I believe and was surprised to receive a reply that night. They were so quick to offer a free replacement cover (without even wanting the other one back) and sent it out the following Monday. A few days later I received the replacement. It's one of the new larger sized ones which was also a perfect way for me to try out and see the difference in fit.(which I love) Again I'm blown away by the amazing customer service I've received from Lil Helpers. I see more of the new covers being purchased in the future! Thanks again! Kristal Brechin on 20th Nov 2017
Am an exclusive Lil Helper user since my little one grew out of his newborn diapers. Have had great luck with the charcoal liners and shells. The bamboo seems to leak through and bother my boy's bum while the charcoal seems to wick moisture away, and he barely notices he's wet unless it's a big one. The cotton lined shells and the non-PUL shells also seem to be more leaky than the charcoal and soft-lined shells, which work great and can often be re-used with just a liner replacement. I find myself reaching almost exclusively for the charcoal lined shells and charcoal liners and overnight inserts.
I contacted customer service with one (cotton) shell that had ripped at the inside button, and sent along a photo. They were quick and helpful, and replaced the shell free of charge with no questions asked. Great customer service, quick to replace, and the new shell is great! Glad to have a great Canadian company that makes such a great product. Tracy on 25th Jan 2017
The fact that lil helper offers to exchange damaged covers free of charge is an extra reason why I'm sticking to this company -solely- for cloth diapering.
Love them! Lyssa Chabot on 13th Jan 2017
We love our lilhelpers and when our beautiful green shell had threads coming out we messaged customer service to ask what could be done. A new shell was sent out asap! Our replacement shell is perfect, soft and cost us nothing!
lilhelpers is always going above and beyond and stands by their products, thank you for not only your products but amazing customer service! Tasha on 23rd Mar 2016
Being a recent diaper convert, I am kicking myself for not using cloth diapers with my first two children! Lil Helper diapers are sooo easy to use and super convenient. They are easy to put on, adjustable and have easy maintenance! Not only do they carry quality products, they have the absolute best customer service (friendly, helpful and FAST)! I am recommending these diapers and this company to everyone I know!!!
Thank you, Lil Helper, for helping me to make a healthier choice for my wee babe and the earth!
Sincerely, Mandy Dodd Mandy Dodd on 5th Oct 2015
I had a slight issue with the fit of my bamboo diaper folding under at the top. I emailed Lilhelper and they put a replacement cover in the mail the same day. They truly stand behind their products.
Robyn Kouwenberg on 1st Jun 2015